Products sent back to Utility Design for return must have an RMA number clearly marked on the outside of the shipping box.
Products must be returned in new condition, shipped in the original packing material with cable to qualify for a refund. Worn or abused products or products that are missing accessories will be subject to a minimum 15% restocking fee and/or store credit only. We reserve the right to deny a return in the case of excessive wear.
The return shipping method must include tracking and a declaration of the full value to protect against let shipments.
Return shipping cost is the responsibility of the customer.
After receiving an RMA number, the customer must return the associated item immediately and it must arrive at our facility within 7 days. Returns may be denied if returned more than 7 days after an RMA is requested.
Once the returned product is received at our facility, refunds are processed within 5 business days.